FREQUENTLY ASKED QUESTIONS

We are now accepting entries for the 2020 competition. We're always at your disposal. If you need additional assistance or have any questions, concerns, or suggestions, please contact John Ottinger or Scott Rose in processing at processing@newyorkfestivals.com.

You can also call us at +1 (212) 643.4800

 

1) Why do I need to log in to submit an entry?

Logging in with your username and password allows the system to save the data you entered. It also allows you to save entry information allowing you to take a break or sign off and upon your return, the data will still be there.

2) I am a new user, how do I register?

For new users, please register on our site by clicking “Register” on the top right corner in the header. Once registered you will receive an email for activating your account. Once activated, you can login to the account and begin your entry process. 

3) What should I do If I have trouble logging in or Can't remember my password?

For active users, if have trouble logging in or if you don’t remember your password, please click the “Forgot Password?” link on the login page. You will be asked to enter your email. Once you submit, our system will email instructions to reset the password, which will have a link for you to click. Once you have activated the information, you can login to your account and begin the entry process.

4) Can I submit the same entry into more than one category?

Yes, you may enter it into as many categories as you wish. Entering one piece in multiple categories substantially increases your chances of winning recognition for your work. Please note that there is an entry fee for each category you enter.

 5) Can I enter the same work in multiple competitions?

Yes, as long as your work fits the criteria for submissions. Please note that there is an entry fee for each category you enter.

6) How do I add an entry submission to my cart?

Our online entry process makes that easy to do.  There is a button before you proceed to check-out that lets you add submissions to your cart.

7) I am ready to upload my entries. How do I do this?

You will need to input the piece details and method of submission. Then you will be able to upload your entries by clicking the upload box next to each entry. Please make sure that you upload (attach) all pieces of your entries. To add piece details at a later time, log into your account, go to My Account page and click Upload Pieces button next to your entry. That will take you to the Piece Details page, and you can fill in the appropriate details. 

8) How do I make sure that my entries were uploaded correctly?

Once 72 hours have gone by, you can check your upload using the links to preview your entry. All submissions are reviewed prior to judging so if there are any issues with your entry file, you will be sent an email notification.

9) If I am asked to be on a jury, can I still enter?

Yes, you can.  However, you will not be able to vote on any work that has been submitted by your company.  You will be requested to abstain from voting on your own work. 

10) If I'm unsure of the correct category for my entry what do I do?

Select the category that most closely relates to your submission's type of program, primary purpose, content, or target audience. All submissions are reviewed prior to judging and you can email us with your concerns about which category is the best fit.

 11) How do I pay for my entry? 

We have several options for payment of entry fees. We accept credit card payment using VISA, MasterCard, and AMEX. Credit Card Fees are 3% of total order for VISA and MasterCard.  Credit Card Fees are 3.2% of total order for AMEX. Currency must be in USA dollars made payable to INTERNATIONAL AWARDS GROUP, LLC. 

For wire (or bank) transfer payments, all bank charges must be prepaid by you and an additional $75 US dollars will be added to the total amount on your invoice to cover intermediary bank fees.

12) Can I submit an entry even though the deadline has passed?

With the permission of the competition executive director, sometimes we accept late entries. Any entry submitted after the official Final Deadline may be subject to a 10 % Late Entry Processing Fee.